Effective September 1, 2026, all purchases are FINAL SALE.

As Phosphene prepares to close, all merchandise purchased on or after September 1, 2026 is final sale and is not eligible for return, exchange, refund, or store credit. This applies to purchases made both in store and online, including full-price and marked-down merchandise.

We encourage you to review sizing, measurements, product details, and other information carefully before purchasing. Please reach out with any product questions prior to placing your order—we are happy to help while we can. Contact us by emailing us at hello@phosphenestudio.com or by sending us a message on our instagram account, @phosphene_studio.

Purchases Made Before September 1, 2026

Eligible full-price merchandise purchased before September 1, 2026 may be returned or exchanged within ten days of the original purchase date, in accordance with our previous return policy.

Items must be in their original, unworn condition with all original tags attached. Footwear must be unworn and returned with the original shoe box, dust bags, and packaging.

Items that were already designated Final Sale at the time of purchase—including vintage clothing and goods, marked-down merchandise, gift cards, intimate bottoms and bodysuits, sunglasses, socks, swim bottoms, beauty, body and personal fragrance, gift sets, and international orders—remain final sale and are not eligible for return, exchange, refund, or store credit.

Full-price merchandise purchased before September 1 using a discount code is eligible for store credit or exchange only when returned within ten days of purchase.

We do not provide price adjustments on previous purchases, and discount codes cannot be combined with other offers.


Purchases Made September 1, 2026 + After

All sales are final.

Beginning September 1, 2026, we will no longer accept returns or exchanges or issue refunds or store credit for any purchases, whether made in store or online.

Because we are closing and inventory will not be restocked, merchandise is available only while supplies last.

Thank you for shopping with and supporting Phosphene. We are incredibly grateful to have been part of your wardrobes, homes, and community over the years.

To begin a return, please contact our sales team at info@phosphenestudio.com with your order number and reason for return.

Return inquiries are answered during current store operational hours; if you contact us on a day we are closed we will respond the next possible business day. All returns must be postmarked within 7 business days from the date that the shipment was received. Customers are responsible for return shipping charges, please send items prepaid and insured to our shop location at 907 Charles Street, Fredericksburg, Virginia 22401.

We reserve the right to reject any returning products that do not comply with the above stated return policy. The customer is responsible for return shipping on rejected returns. In order to avoid this, please contact us at info@phosphenestudio.com prior to shipping back, to address any issues or concerns you have regarding the item(s) you wish to return.

Once we receive the package, your refund will be promptly issued if it complies with the return policy. The refund will be credited to the same card or account used to make the original purchase. Please allow 10 business days to ensure that your refund is credited.